Data Protection teksi66

1. Introduction

This Privacy Policy ("Policy") is issued by teksi66 ("we", "our platform") and applies to all users who access or register an account at teksi66.net. This Policy explains the types of personal information we collect, how it is used, and the protective measures we take to keep your data secure.

By registering an account, using any teksi66 service or browsing our website, you agree to the terms set out in this Policy. If you do not agree with any provision herein, you are advised not to continue using our platform.

2. Information Collected

teksi66 collects your personal information through several means, depending on how you interact with our platform. The categories of information collected are as follows:

a) Account Registration Information

• Full name as it appears on your identification document
• Date of birth (for the purpose of verifying the minimum age of 21 years)
• An active mobile phone number that can be reached
• A valid email address
• Encrypted password (not readable by any of our staff)
• Identity card number (MyKad) for identity verification purposes

b) Financial Information

• Bank account number or e-wallet information linked for deposit and withdrawal transactions
• Transaction history records through our platform, including deposits and withdrawals
• Payment methods used: Touch 'n Go eWallet, DuitNow, Online Banking (FPX), ShopeePay or cryptocurrency

c) Platform Activity Information

• Betting and game history on the platform
• Game preferences and activity patterns
• Communication logs with the customer support team

d) Technical Information

• IP address and regional location information obtained automatically
• Type and version of the web browser or application used
• Device type, operating system and screen resolution
• Cookie data and session identifiers (see Clause 6)

3. Purpose of Data Use

The personal information we collect is used for legitimate purposes related to the operation of the teksi66 platform, including:

• Verifying user identity to meet international licensing and regulatory compliance requirements
• Processing new account registrations and confirming the minimum age of 21 years
• Processing deposits, withdrawals and other financial transactions securely
• Providing responsive and efficient customer support services
• Detecting and preventing fraud, money laundering and activities that breach the terms of service
• Sending important notifications related to accounts, security and policy changes
• Analysing usage patterns for the purpose of technical platform improvements
• Complying with legal obligations under the applicable international licence

teksi66 does not use your data to build profiles based on personal characteristics outside the scope of gambling operations, and does not sell any information to advertisers.

4. Sharing Information with Third Parties

teksi66 does not disclose users' personal information to third parties except in the following circumstances:

• Service providers: Third parties who assist us in operating the platform, including payment processors, technical infrastructure providers and customer support systems. All such parties are bound by strict confidentiality agreements.
• Legal requirements: When required by a competent authority under a court order or applicable licensing compliance obligations.
• Fraud prevention: Information needed to address suspicious activity or security incidents may be shared with relevant agencies following proper procedures.
• Your consent: Where you give specific permission for a purpose that is clearly stated at the time of data collection.

5. Data Security

We implement multiple layers of technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure or accidental destruction.

• Data encryption during transmission using industry-standard security protocols
• Storage of passwords in hashed form that cannot be reversed to their original form
• Two-factor authentication available for additional account protection
• Continuous account activity monitoring to detect suspicious access attempts
• Internal access controls that limit staff access to user data on a need-to-know basis only
• Regular security audits to ensure systems remain in line with current standards

While we take all reasonable steps, no digital system can be guaranteed 100% secure. You are responsible for keeping your account password confidential and for reporting any suspicious activity to teksi66 customer support promptly.

6. Cookies and Tracking Technologies

teksi66 uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small data files stored on your device when you visit our website.

Types of cookies used:

• Session cookies: Used to maintain your logged-in status and ensure smooth navigation during an active session. These cookies are deleted automatically when you close your browser.
• Preference cookies: Store your display settings and language preferences so they are remembered on your next visit.
• Analytical cookies: Allow us to understand platform usage patterns in aggregate and anonymous form for technical improvement purposes.

You can manage or block cookies through your web browser settings. However, blocking certain cookies may affect the functionality of some parts of the teksi66 platform.

7. User Rights Regarding Personal Data

As a teksi66 user, you have the following rights regarding your personal data that we hold:

• Right to access: You may request a copy of the personal information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete data through your account settings or by contacting customer support.
• Right to erasure: In certain circumstances, you may request deletion of your personal data, subject to legal and licensing obligations that require us to retain certain records for a specified period.
• Right to restrict processing: You may request that we restrict the processing of your data in certain situations permitted under this policy.
• Right to object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to data portability: You may request a copy of your data in a transferable format, subject to technical availability.

To exercise any of the above rights, please contact the teksi66 support team via live chat or email. We will process your request in accordance with the proper procedures and within a reasonable timeframe.

8. Data Storage and Retention Period

teksi66 retains your personal information for as long as your account is active or as long as necessary to fulfil the purposes stated in this Policy. Retention periods are also determined by applicable legal and licensing compliance requirements.

• Financial transaction records are retained for the period specified by the licensing authority for audit purposes
• Customer support communication logs are retained to allow us to provide better context in follow-up interactions
• Closed account data is retained for the required period before being permanently deleted in accordance with internal procedures

Once the retention period has ended, data will be deleted or anonymised so that it can no longer be linked to your identity.

9. International Data Transfers

As teksi66 operates under an international licence, your personal information may be processed or stored on servers located outside Malaysia. In all such cases, we ensure that protection equivalent to the standards set out in this Policy is maintained regardless of the location of processing.

Every third party involved in cross-border data processing is subject to contractual agreements requiring them to comply with the security and confidentiality standards we have established.

10. Changes to This Privacy Policy

teksi66 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or relevant industry standards.

Where there are significant changes, we will notify you via an in-platform notification or through the email address registered to your account, with sufficient notice before the changes take effect.

The "Updated" date shown at the top of this page reflects the date of the latest version of this Policy. Continued use of the teksi66 platform after any changes is considered acceptance of the updated terms.

11. Contact Us Regarding Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, our team is available to assist through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 in Malay and English via the chat icon on the platform

We aim to respond to every privacy-related enquiry carefully and within a reasonable timeframe. For formal requests relating to user rights, please provide your account details so that we can verify your identity before processing the request.